Does Move My Stuff provide storage of goods?

You storage requirements can be taken care by our sister company Store My Stuff. It uses a very unique model which not only reduces the handling of your goods, but also saves you up to 65% of your storage costs. Please visit Store My Stuff for more information.

What type of moving equipment is carried in the vehicles?

All of our vehicles carry moving blankets, straps, shrink wrap and a hand trolley. Other equipment such as tool box (for disassembling and assembling furniture), platform trolleys etc can be organised at request. Please let us know at the time of booking if any other equipment is required.

Are my goods insured and what happens if goods are damaged during the move?

Our movers are insured for public liability, but goods in transit are not automatically covered for damages. Although we take all care in moving your goods, but the unexpected can happen, so we highly recommend that a separate “goods in transit” insurance is organised prior to the move. Please talk to one of our representatives and we can refer you to insurance companies who can get your goods insured in no time. Our complete policy on damages can be found on our terms and conditions page.

Do you offer a packaging service?

Our movers can certainly assist you with packaging of your goods. This can either be done just prior to the move or any other day as you prefer. You can either organise your own packaging material, or we can bring in the packaging material such as boxes, tapes etc, and you only pay for the material that you have used. Please talk to our representatives for the prices for our packaging service.

Is it safe to move a fridge in a laying down position?

Experts recommend that if a fridge is turned off a few hours before and is not turned back on a few hours after the move, its perfectly safe for the fridge. But having said that, if you are not comfortable to move your fridge in a laying down position due to the height of the van, we prefer that you book an open tray (if only moving a few items), or a truck so that we can transport your fridge in an upright position. Please let us know your preference at the time of booking.

How do I know if my items will fit in the vehicle?

At the time of booking, we try and ascertain the size and quantity of goods to recommend the moving vehicle, so that we are not making multiple trips to move your goods. So, its important that you give us an accurate description of goods at the time of booking, otherwise we may have to make multiple trips on the day to move your goods which may cost you more eventually. You can also estimate the total volume of your items by using our Volume Calculator. This will give you an indication on the total volume of your items and the vehicle in which it can fit in.

How long removal jobs generally take?

That is a good question. As you can imagine each move is unique and different from each other. It can depend on things like where the truck can park, what access is like at the property, whether any stairs are involved, whether the goods are ready to go when we arrive etc. That said, depending on those circumstances on a rough average a full load in a 4T Truck can take anywhere from 2-4 hours. But that is just a rough estimate and it will depend on the circumstances on the day. The 8T Truck average is generally between 4-6 hours and 10T Truck can range anywhere between 6-8 hours.

Are there any time slots or job start time?

8T Truck's are always between 7-9am or between 1-3pm. If you are looking for a more specific time then we can narrow that down to a 1 hour window, between 7-8am or between 8-9am and our driver can give you a call when they are half an hour away. 4T Truck’s are a little more flexible. The start times range from between 7-9am, between 10am-12.30pm, between 1-3pm or between 3-5pm.

Do we have insurance?

All of our movers are covered with public liability insurance. This means that if any damage were to happen to the walls or floors, it is automatically covered by insurance. In regards to the goods, if any damage is made through our own handling and negligence then we would get it fixed or replaced for you.

Can I ride in the truck?

Most of our trucks have 3 seats. If requested, we can arrange a spot for one person only to sit in the truck with the removalists. Give us a call for more information 1300 907 911.

Are the movers experienced?

All of our movers are trained and experienced and come fully equipped with blankets, straps, trolley and tools.

Payment can be paid either by cash or card at the end of the job with a 3% surcharge charged by the bank.

Christina

Moving, Logistics & Transportation Specialist

Helping readers navigate the intricate logistics loops of interstate relocations, freight networks, and consumer moving pathways with accurate, actionable insights.

Christina is an experienced content writer specialising in the moving, transportation, and logistics industries. Over the past five years, she has worked closely with removalists, freight companies, transport providers, and logistics professionals to create practical, easy-to-understand content that helps people make informed decisions.

What sets Christina apart is her commitment to creating content that solves problems. Rather than simply explaining a topic, she focuses on answering the questions customers actually ask before, during, and after a move. Her goal is to simplify complex logistics concepts and turn them into actionable advice that readers can confidently apply.

Throughout her career, Christina has contributed to hundreds of blog articles, service pages, industry guides, and educational resources designed to help individuals, families, and businesses navigate the challenges of moving and transportation. Her writing has supported both local and national brands in building trust with their audiences while improving their online visibility.

When she's not researching industry trends or writing comprehensive guides, Christina enjoys staying up to date with emerging technologies, sustainability initiatives, and innovations that are shaping the future of the logistics and transport sectors.

Professional Details

Years of Experience: 5+ Years
Specialisation: Moving, Logistics & Transportation
Content Types: Blogs, Guides, Service Pages, Industry Resources
Areas of Expertise: Interstate Moving, Packing, Storage, Freight, Vehicle Transport, Office Relocations