Frequently Asked Questions

Below are some of the frequently asked question in relation to our services. If you cannot find what you are looking for, please feel free to call us on 1300907911 / 03 9020 4999 or contact us, we will try to respond to it promptly.

Does Move My Stuff provide storage of goods?

You storage requirements can be taken care by our sister company Store My Stuff. It uses a very unique model which not only reduces the handling of your goods, but also saves you up to 65% of your storage costs. Please visit Store My Stuff for more information.

What type of moving equipment is carried in the vehicles?

All of our vehicles carry moving blankets, straps, shrink wrap and a hand trolley. Other equipment such as tool box (for disassembling and assembling furniture), platform trolleys etc can be organised at request. Please let us know at the time of booking if any other equipment is required.

Are my goods insured and what happens if goods are damaged during the move?

Our movers are insured for public liability, but goods in transit are not automatically covered for damages. Although we take all care in moving your goods, but the unexpected can happen, so we highly recommend that a separate “goods in transit” insurance is organised prior to the move. Please talk to one of our representatives and we can refer you to insurance companies who can get your goods insured in no time. Our complete policy on damages can be found on our terms and conditions page.

Do you offer a packaging service?

Our movers can certainly assist you with packaging of your goods. This can either be done just prior to the move or any other day as you prefer. You can either organise your own packaging material, or we can bring in the packaging material such as boxes, tapes etc, and you only pay for the material that you have used. Please talk to our representatives for the prices for our packaging service.

Is it safe to move a fridge in a laying down position?

Experts recommend that if a fridge is turned off a few hours before and is not turned back on a few hours after the move, its perfectly safe for the fridge. But having said that, if you are not comfortable to move your fridge in a laying down position due to the height of the van, we prefer that you book an open tray (if only moving a few items), or a truck so that we can transport your fridge in an upright position. Please let us know your preferance at the time of booking

How do I know if my items will fit in the vehicle?

At the time of booking, we try and ascertain the size and quantity of goods to recommend the moving vehicle, so that we are not making multiple trips to move your goods. So, its important that you give us an accurate description of goods at the time of booking, otherwise we may have to make multiple trips on the day to move your goods which may cost you more eventually.

You can also estimate the total volume of your items by using our Volume Calculator. This will give you an indication on the total volume of your items and the vehicle in which it can fit in.