Does Move My Stuff provide storage of goods?

You storage requirements can be taken care by our sister company Store My Stuff. It uses a very unique model which not only reduces the handling of your goods, but also saves you up to 65% of your storage costs. Please visit Store My Stuff for more information.

What type of moving equipment is carried in the vehicles?

All of our vehicles carry moving blankets, straps, shrink wrap and a hand trolley. Other equipment such as tool box (for disassembling and assembling furniture), platform trolleys etc can be organised at request. Please let us know at the time of booking if any other equipment is required.

Are my goods insured and what happens if goods are damaged during the move?

Our movers are insured for public liability, but goods in transit are not automatically covered for damages. Although we take all care in moving your goods, but the unexpected can happen, so we highly recommend that a separate “goods in transit” insurance is organised prior to the move. Please talk to one of our representatives and we can refer you to insurance companies who can get your goods insured in no time. Our complete policy on damages can be found on our terms and conditions page.

Do you offer a packaging service?

Our movers can certainly assist you with packaging of your goods. This can either be done just prior to the move or any other day as you prefer. You can either organise your own packaging material, or we can bring in the packaging material such as boxes, tapes etc, and you only pay for the material that you have used. Please talk to our representatives for the prices for our packaging service.

Is it safe to move a fridge in a laying down position?

Experts recommend that if a fridge is turned off a few hours before and is not turned back on a few hours after the move, its perfectly safe for the fridge. But having said that, if you are not comfortable to move your fridge in a laying down position due to the height of the van, we prefer that you book an open tray (if only moving a few items), or a truck so that we can transport your fridge in an upright position. Please let us know your preference at the time of booking.

How do I know if my items will fit in the vehicle?

At the time of booking, we try and ascertain the size and quantity of goods to recommend the moving vehicle, so that we are not making multiple trips to move your goods. So, its important that you give us an accurate description of goods at the time of booking, otherwise we may have to make multiple trips on the day to move your goods which may cost you more eventually. You can also estimate the total volume of your items by using our Volume Calculator. This will give you an indication on the total volume of your items and the vehicle in which it can fit in.

How long removal jobs generally take?

That is a good question. As you can imagine each move is unique and different from each other. It can depend on things like where the truck can park, what access is like at the property, whether any stairs are involved, whether the goods are ready to go when we arrive etc. That said, depending on those circumstances on a rough average a full load in a 4T Truck can take anywhere from 2-4 hours. But that is just a rough estimate and it will depend on the circumstances on the day. The 8T Truck average is generally between 4-6 hours and 10T Truck can range anywhere between 6-8 hours.

Are there any time slots or job start time?

8T Truck's are always between 7-9am or between 1-3pm. If you are looking for a more specific time then we can narrow that down to a 1 hour window, between 7-8am or between 8-9am and our driver can give you a call when they are half an hour away. 4T Truck’s are a little more flexible. The start times range from between 7-9am, between 10am-12.30pm, between 1-3pm or between 3-5pm.

Do we have insurance?

All of our movers are covered with public liability insurance. This means that if any damage were to happen to the walls or floors, it is automatically covered by insurance. In regards to the goods, if any damage is made through our own handling and negligence then we would get it fixed or replaced for you.

Can I ride in the truck?

Most of our trucks have 3 seats. If requested, we can arrange a spot for one person only to sit in the truck with the removalists. Give us a call for more information 1300 907 911.

Are the movers experienced?

All of our movers are trained and experienced and come fully equipped with blankets, straps, trolley and tools.

Payment can be paid either by cash or card at the end of the job with a 3% surcharge charged by the bank.

What Are Red Flags with Moving Companies in Australia? How Can You Find Out?

Updated : February 11, 2026

Written by Christina & reviewed by Shveta

Imagine a moving company itself telling you the red flags to watch out for.

We are writing this because scams, shortcuts, and careless movers don’t just hurt customers. They also damage the reputation of honest moving companies like Move my Stuff that actually do the job right. When one bad move goes viral, everyone in the industry pays the price.

So let’s talk openly. Just clear signs you should never ignore — and how you can spot them before your furniture is already on the truck.

Why Moving Scams Are Still So Common in Australia

Moving is stressful. People are tired, busy, emotional, and often rushing. That is exactly when bad operators strike.

Some movers rely on:

Last-minute pressure

Confusing quotes

Fear of delays

Lack of customer knowledge

And once your belongings are loaded, the power balance shifts fast. That is why knowing the red flags before booking is your best protection.

Red Flag 1: The Quote Is “Too Good to Be True”

If one company is much cheaper than everyone else, pause.

Good movers have real costs:

Trained staff

Proper trucks

Insurance

Fuel

Equipment

When someone undercuts everyone by a huge margin, something is missing — and it usually shows up later as:

Extra charges

Rushed work

Broken items

Hostage-style pricing on moving day

Choosing the cheapest mover is like buying a parachute because it was on sale. You only find out what’s missing when it’s already too late.

Red Flag 2: No Written Quote, Only WhatsApp Messages

A serious moving company always provides:

A written quote

Clear inclusions

Clear exclusions

If everything is only discussed over calls or messages like:

Don’t worry, we’ll manage

Approx price hai

We’ll see on the day

That is not flexibility. That is risk.

How to check

Ask for:

A PDF or email quote

Company name and ABN on it

Item list or hourly breakdown

Red Flag 3: Vague Answers About Insurance

This is a big one. Many customers assume movers are fully insured. Some are. Many are not.

If a mover says:

Insurance is included (but cannot explain how)

Nothing will happen

We’ve never had issues

That is not an answer.

What you should hear instead

What type of insurance they have

What it covers

What it does NOT cover

Whether you need transit insurance

If they get uncomfortable when you ask, that is your sign.

Red Flag 4: No Physical Address or Real Online Presence

A real moving company does not hide.

Be cautious if:

Website looks rushed or copied

No Google reviews or only 3–4 perfect ones

Address is missing or vague

Company name keeps changing online

Quick checks that actually work

Google the company name + “reviews”

Check how long their Google profile has existed

Look at review wording (real reviews sound messy, not perfect)

Red Flag 5: Asking for Full Payment Before the Move

Small deposits are normal. Full payment before loading is not.

If someone asks for:

100% payment upfront

Cash only, no receipt

Transfer to a personal account

Walk away.

Reputable movers usually take payment:

After loading

After delivery

Or once the job is completed

Red Flag 6: No On-Site or Video Assessment for Big Moves

For large homes or interstate moves, guessing is dangerous.

If a mover gives a firm quote without:

Visiting

Video call inspection

Detailed item list

They are either:

Underquoting to win the job

Planning to increase price later

Both will create a mess for you.

Red Flag 7: Pressure Tactics and Fake Urgency

Watch out for lines like:

Only slot left today

Price will double tomorrow

Pay now to lock it

Good movers are busy, yes. But they don’t bully you into booking.

Pressure often stops you from comparing.

Red Flag 8: No Clear List of What Counts as “Extra”

Extras are normal in moving. Hidden extras are not.

Be careful if things like these are not clearly discussed:

Stairs

Long carry distance

Heavy items

Waiting time

If everything is labelled as:

Depends on situation

We’ll see on the day

You are signing up for a surprise bill.

Red Flag 9: Changing the Quote Tone After You Say “Yes”

Notice how friendly everything is before you confirm?

Then suddenly:

Replies slow down

Answers become shorter

“Extras” start appearing

Same company, same move but different behaviour.

This shift often means the quote was designed to hook you first and adjust later.

Professional movers stay consistent. Mood swings are for reality shows, not service providers.

Red Flag 10: They Badmouth Every Other Moving Company

If a mover spends more time saying:

All others are frauds

Only we are genuine

Everyone else will cheat you

That is not confidence. That is insecurity.

Good companies explain why they are good, not why everyone else is bad.

If everyone except them is terrible, the problem might not be “everyone”.

Red Flag #13: Too Many “Partner” or “Third-Party” Excuses

Some companies act as brokers, not movers — and they don’t always say it clearly.

Be cautious if you hear:

Our partner team will come

Another truck will handle delivery

Different crew for pickup and drop

This often leads to:

Confusion

Blame shifting

Zero accountability

Simple thinking:
If something breaks, you should know exactly who is responsible — without playing phone tag.

Red Flag 11: They Rush the Walkthrough or Questions

When you ask questions and they respond with:

It’s standard

Don’t worry about that

Everyone does it this way

That usually means they don’t want you to think too much.

Good movers welcome questions.

Red Flag 12: No Proper Invoice or Receipt Offered

Payment without paperwork is a gamble.

If they say:

Receipt not needed

Message is enough

Cash discount if no bill

That is a red flag waving enthusiastically.

Without an invoice:

You cannot prove payment

You cannot raise disputes

You cannot claim insurance

Saving a few dollars upfront can cost much more later.

Red Flag 13: Unrealistic Time Promises

Be cautious if they promise:

Whole house moves in one hour

Interstate next-day guaranteed

No delays ever

Moving involves traffic, weather, access issues, and human effort.

Over-promising speed usually means:

Rushed handling

Broken items

Blame later

Honest movers give ranges, not miracles.

Conclusion:

If something feels off, it usually is.

Good moving companies:

Explain things clearly

Don’t rush you

Don’t hide details

Respect your questions

Bad ones rely on confusion and urgency.

We hope this guide helps you move smarter, safer, and with confidence — and also supports the many honest movers who work hard every day to do the right thing.

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writer's bio

Christina

Christina, a highly productive writer with a half-decade of experience in the realms of moving, transportation, and logistics, stands out for her ability to create content that goes beyond mere information—it genuinely helps! Her writing not only delves into the complexities of the industry but also serves as a valuable resource for readers seeking accurate and insightful perspectives. With a commitment to staying current on industry trends, her versatile portfolio includes blog posts, articles, and technical guides, showcasing a passion for bringing the dynamic world of logistics to life through words.