How long removal jobs generally take?
That is a good question. As you can imagine each move is unique and different from each other. It can depend on things like where the truck can park, what access is like at the property, whether any stairs are involved, whether the goods are ready to go when we arrive etc. That said, depending on those circumstances on a rough average a full load in a 4T Truck can take anywhere from 2-4 hours. But that is just a rough estimate and it will depend on the circumstances on the day. The 6T Truck average is generally between 4-6 hours and 10T Truck can range anywhere between 6-8 hours.
Are there any time slots or job start time?
6T Truck's are always between 7-9am or between 1-3pm. If you are looking for a more specific time then we can narrow that down to a 1 hour window, between 7-8am or between 8-9am and our driver can give you a call when they are half an hour away.
4T Truck’s are a little more flexible. The start times range from between 7-9am, between 10am-12.30pm, between 1-3pm or between 3-5pm.
Do we have insurance?
All of our movers are covered with public liability insurance. This means that if any damage were to happen to the walls or floors, it is automatically covered by insurance. In regards to the goods, if any damage is made through our own handling and negligence then we would get it fixed or replaced for you.
Can I ride in the truck?
Most of our trucks have 3 seats. If requested, we can arrange a spot for one person only to sit in the truck with the removalists. Give us a call for more information 1300 907 911
Are the movers experienced?
All of our movers are trained and experienced and come fully equipped with blankets, straps, trolley and tools.
How do I Pay?
Payment is only by cash or by credit card at the end of the job. If you do wish to pay by credit card it is either Visa or Mastercard with a 3% surcharge charged by the bank on the card.
Can I have only 1 mover or just a van?
Unfortunately the smallest option we have available is a 4T Truck and all of our Trucks automatically come with 2 movers. We do not have an option for one mover. However if you lend a land to our Melbourne Removalists, it will save you time and money.
Does the move come with boxes or can I buy boxes.
Unfortunately we do not have packing supplies. You can source boxes from any local storage place.
Can my pet travel in the truck?
If it is a cat or a small animal and it can be in a pet carrier in their lap? That is fine. But pets cannot be put into the back of Truck as it is not safe for the animal.
I’m no longer going to beat the premises; can I pay by credit card over the phone?
You can pay by card but in order to do so we need you to fill out and sign a credit card authority form and send it back to us before the date of the move (or straight away if it is an immediate job). If you cannot sign the form, please give us a call on 1300 907 911 and we will take your details over the phone.